Organisation and Student Policies


Payments Course fees are due and payable at the time of enrolment unless otherwise negotiated. No Statement of Attainment, Certificate of Completion or Qualification will be issued until full and final payment has been received.

Organisations can elect to pay through invoice prior to training being provided. All group training must be paid for in advance before commencement of training.

Payment Methods

EFT/Direct Deposit

Credit Card

Tentative booking dates cannot be confirmed until full payment is received. If payment is not received by the due date, all tentative bookings are considered cancelled. 

Training Delivery

All training is delivered by AHPRA Registered Nurses with training qualifications to ensure compliance and consistency across all short courses, nationally recognised training and NDIS programs. Programs can be delivered at our training rooms and skills laboratory in Ormeau, or our nurse educators can travel to you.

Clinical Nurse Educators are required to mark student online work submission and have this completed before delivery of the practical sessions.

QHA reserves the right to post-pone or cancel practical sessions where students have not completed the online course sessions or assessments. If a practical has to be cancelled within 48 hours of the workshop, QHA reserves the right to keep all fees due to allocation of resources. The GM at their discretion may re-book the practical for another day incurring a 10% surcharge.

Program Copyright – right of use 

All short courses and NDIS programs created by Queensland Health Academy are copyright under legislation. Students/Organisations are not to redistribute training material or utilise material for training without written consent from the Clinical Education Director.

Commercial packages of training and assessment materials are available on a commercial licence. Please discuss this with the training manager.

Training Guarantee 

All NDIS training and short courses are mapped to NDIS skill descriptors and practice standards, on successful completion of these programs, staff will receive a Certificate of Completion signed off by our Clinical Education Director RN. All Statement of Attainment and qualifications including nationally accredited training is mapped to TGA and ASQA requirements, certificates or SOA’s are sent directly to students by the issuing RTO. Organisations can elect to receive the certificates on the student’s behalf.

High Intensity Support Training

NDIA recommended appropriate health professionals oversee the supports of clients classified as High Intensity. Our programs for support staff are based on staff having access to a health professional (Generally a Registered Nurse). It is recommended that you have a contract health professional/RN to ensure staff have access to advice and guidance when required. QHA reserves the right to refuse training to companies that do not have access to a health professional for high intensity supports.


Pricing for programs is set, however group discounts can be negotiated for larger cohorts at the discretion of the General Manager.

Program pricing includes Clinical Nurse Educator delivery, all resources, online and face to face learning content and consumables.

Additional pricing for travel depending on your location.

All courses attract a GST component.

There is no additional cost for additional educators for your sessions. QHA has an internal ratio, this means that for 8 or more students, 2 nurse educators will be available for the practical session.

Refund Policy and Cancellation (Short courses, Nationally Recognised Training and NDIS programs)

When an applicant or organisation accepts a place offered by Queensland Health Academy and pays the fees, it means a binding contract is created between the organisation or student, Queensland Health Academy, and the Registered Training Organisation (if applicable). Notification of cancellation/withdrawal from unit/s of competency, withdrawal, or deferral from a course of study must be made in writing to Queensland Health Academy.

In the case of cancellation/withdrawal, the following cancellation fees will apply:

Students or organisations who give notice to cancel their enrolment more than 10 days prior to the commencement of a program will be entitled to a full refund of fees paid.

Students or organisations who give notice to cancel their program  less than 10 days prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Queensland Health Academy is required to cover the cost of staff and resources which will have already been committed based on the organisation/student’s initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available.

Students or organisations who cancel their booked program after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched. Essentially, there is no refund to “no shows” (Enrolled participants who do not attend on the day of the program).

Refunds can not be issued if the student/participant has completed the program.

There is no charge for a student to transfer to another course with Queensland Health Academy and it’s partner RTOs (if applicable).

If Queensland Health Academy or partner RTOs cancels a course, then a full refund will be made available to whoever paid that course fee. Please note that administration fees may still apply for the processing of refunds.

Discretion may be exercised by the Clinical Education Director in all situations, if the student or organisation can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program in-lieu of a refund.

The Clinical Education Director may also authorise a refund of tuition fees if the circumstances require it. Where refunds are approved, the refund payment must be paid to the student/organisation within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised bank account nominated by the student/organisation on the Refund Request can be emailed to Note: If for any reason Queensland Health Academy is unable to fulfil its service agreement with a student, Queensland Health Academy must refund the student’s proportion of fees paid for services not delivered or make alternative arrangements.

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